SHIPPING & REFUNDS
STORE SHIPPING POLICY
We proudly offer FREE local delivery in Okotoks! All deliveries are completed on Mondays, for all purchases made the previous week.
For non-local orders, we strive to ship out online orders as soon as we can but please allow up to 3 business days to package and ship your order. Rush shipping may be available - please contact us before placing your order if rush shipping is required
We will utilize the best shipping option for our location and may opt for personal delivery as an option for local orders.
Due to the unique, and handmade nature of our artisan's products, we do not offer refunds at this time.
We stand by all products and will return or replace, at the artist's discretion, any item that is damaged or defective within 60 days of purchase. Please get in contact with us to start this process
If your item arrives damaged, our store must be notified within 24 hours of receiving it in order to issue a refund or replacement product.
Only the purchase price will be refunded, once the item is received. Shipping charges will not be refunded. Alternatively, you may return the item to our store during business hours at
49 Elizabeth Street, Okotoks.
SUBSCRIPTION BOX CANCELLATION POLICY
Thank you so much for Fostering the Foothills with us! While we know you will love your hand-picked collection each edition, we understand that sometimes you need a break.
All subscription cancellations can be done by emailing us at
Subscription cancellations must be cancelled 48 hours before the next billing cycle date (below) to give us time to process the change.
Quarterly - $39 plus $6.99 shipping
Half Year (2 Boxes) - $74 plus $6.99 shipping per box
Full Year (4 boxes) - $140 plus $6.99 shipping per box
Fostering the Foothills Subscription Cycle:
Winter Edition - Billed on Jan 1, ships by Jan 15
Spring Edition - Billed on April 1, ships by April 15
Summer Edition - Billed on Jul 1, ships by July 15
Fall Edition - Billed on Oct 1, ships by Oct 15
Purchases may be pickup in-store for free.
Subscriptions can be cancelled at any time, but no refunds for boxes will be issued).