SHIPPING & REFUNDS

STORE SHIPPING POLICY

We proudly offer FREE local delivery in Okotoks! All deliveries are completed on Mondays, for all purchases made the previous week.

 

For non-local orders, we strive to ship out online orders as soon as we can but please allow up to 3 business days to package and ship your order. Rush shipping may be available - please contact us before placing your order if rush shipping is required

We will utilize the best shipping option for our location and may opt for personal delivery as an option for local orders. 

REFUND POLICY

Due to the unique, and handmade nature of our artisan's products, we do not offer refunds at this time. 

We stand by all products and will return or replace, at the artist's discretion, any item that is damaged or defective within 60 days of purchase. Please get in contact with us to start this process

 

If your item arrives damaged, our store must be notified within 24 hours of receiving it in order to issue a refund or replacement product.

 

Only the purchase price will be refunded, once the item is received. Shipping charges will not be refunded. Alternatively, you may return the item to our store during business hours at 

49 Elizabeth Street, Okotoks. 

SUBSCRIPTION BOX CANCELLATION POLICY

Thank you so much for Fostering the Foothills with us! While we know you will love your hand-picked collection each edition, we understand that sometimes you need a break. 

All subscription cancellations can be done by emailing us at okotoksmarketsquare@gmail.com

Subscription cancellations must be cancelled 48 hours before the next billing cycle date (below) to give us time to process the change. 

 

Quarterly - $39 plus $6.99 shipping 

Half Year (2 Boxes) - $74 plus $6.99 shipping per box 

Full Year (4 boxes) - $140 plus $6.99 shipping per box 

Fostering the Foothills Subscription Cycle: 

Winter Edition - Billed on Jan 1, ships by Jan 15

Spring Edition - Billed on April 1, ships by April 15

Summer Edition - Billed on  Jul 1, ships by July 15

Fall Edition - Billed on Oct 1, ships by Oct 15 

 

Purchases may be pickup in-store for free.

Subscriptions can be cancelled at any time, but no refunds for boxes will be issued). 

 

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